faqs-bannerFrequently asked questions about repairing scratched glass


Q. I’ve been told that scratched glass can not be repaired and that my only alternative is to replace it?

A. We repair scratched glass week in week out. If you were told by a glazier that your scratched glass can’t be repaired then may be he doesn’t know it’s possible, then again may be he just wants to be able to sell you another piece of glass.  By replacing glass rather than repairing it costs companies thousands of pounds each year.

Q. What types of glass can you repair?

A. Toughened, laminated, tempered, float, plate, coloured, mirrored, curved, smart and even bullet proof glass (ballistic glass) can all be polished.  However we cannot repair textured glass or glass that has been coated or filmed without the coating or film first being removed.


Q. I’ve heard that polishing glass causes distortion or haze?

A. With early methods of glass polishing this unfortunately was true but with some of the latest glass polishing systems such as our own we produce distortion / haze free results taking glass back to its original clarity.

Q. How much do you charge for repairing glass?

A. Every job has to be considered separately and the cost is always dependent upon the complexity of the repair and the level of damage to be removed from the glass prior to it being restored back to it’s original clarity. With regards to shop fronts, typically we will save our customers up to 80% of the cost of buying new glass. Also because we usually work on glass “in situ” there is no need to wait for new replacement glass to be delivered, no installation issues and also no need for any possible redecoration as our restoration process leaves no damage to frames or surrounding fittings.  Our charges start from£180.00. Contact us let us give you a free quotation then you can see how much you can save. Telephone us on 0800 772 0194  or enquire online.


Q. Does glass polishing weaken the glass?

A. The glass has already been weakened by the scratch and although the repair will not make the glass stronger it will remove the stress from the damaged area.

Q:  Are you able to remove deep scratches and acid graffiti?

A.  We repair glass that has been acid etched, even glass with deeply scratched graffiti and consistently produce excellent results returning the glass to its original clarity.

Q. Can tinted glass be repaired?

A. Yes it can, repairing scratch damage doesn’t harm the tint; the glass is manufactured with the tint all the way through it.

If the glass has had a specific treatment e.g. a special coating, it is the customer’s sole responsibility to inform us in writing prior to us commencing scratch removal, as if we do not receive prior written notification we cannot accept any direct or consequential liability for any possible subsequent damage to the glass that has been treated e.g. discolouration.

Q. Can you remove hard water and mineral deposit build-up?

A.  Yes at Clarity Glass Repairs our technicians using modern glass polishing techniques can get the glass back to its original clarity.



Q. How is glass polishing green?

A. For every one ton of glass that is manufactured 1.65 tons of CO2 is produced. Why replace a whole window when you can repair just the small part that is damaged.  

Q. So how long does the process take?

A. That very much depends on the size of the job, every job is different. What we can say is that deep scratched graffiti will take longer to repair than a resurfacing job of the same size.

If you have any questions please don’t hesitate to contact us.